Privacy policy

PRIVACY POLICY

Effective Date: April 20, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from instavape.com.au (the “Site”).

1. Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view and how you interact with the Site.

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier.

  • Log files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, and date/time stamps.

  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Order and Compliance Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Identity & Contact: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: Credit card numbers or other accepted payment method details.

  • Professional Credentials: As a wholesale supplier of medical devices, we collect Pharmacy ABNs, licensing details, and TGA regulatory documentation (e.g., SAS-B or AP pathways) necessary to authorize the supply of medical hardware.

2. How Do We Use Your Personal Information?

We use the Order Information generally to fulfill any orders placed through the Site (including processing payment, arranging for shipping, and providing invoices and/or order confirmations).

Additionally, we use this information to:

  • Verify Professional Status: Ensure all purchasers are registered Australian pharmacies or authorised medical suppliers.

  • Regulatory Compliance: Maintain records required under the Therapeutic Goods Act 1989.

  • Communication: Contact you regarding order status, account verification, or critical regulatory updates regarding medical hardware.

  • Risk Management: Screen our orders for potential risk or fraud (in particular, your IP address).

3. Sharing Your Personal Information

We share your Personal Information with specific third parties to help us facilitate our services:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Legal Obligations: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights. This includes reporting requirements to the Therapeutic Goods Administration (TGA) where mandatory.

4. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

5. Data Retention

When you place an order through the Site, we will maintain your Order and Compliance Information for our records for the duration required by Australian law (including tax and health regulatory requirements) unless and until you ask us to delete this information.

6. Minors

The Site is intended for professional use by licensed medical and pharmacy professionals. It is not intended for individuals under the age of 18.

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Director:

INSTAVAPE AUSTRALIA Attn: Jarad, Director (Privacy Compliance Officer)

Email: jarad@instavape.com.au

Location: Brisbane QLD, Australia